How to Report Incorrect Payment Amount Received from SASSA
I am writing this article as I have received an incorrect payment from SASSA for my SRD grant. The grant payment is R370, and it is supposed to be the 370 Rands, but what I received is R350. First, I thought that the SRD grant would revert to the R350 payment as it was before April 2024. So I called the SASSA helpline and asked about any recent update in SRD grant payment.
The operator at the call told me that, sir, there is no change in the amount of the Social Relief of Distress grant payment. So I told him that I had received the incorrect payment of R350.
The operator told me that it was due to a mistake or error, and you need to file a complaint about it. Then I filed a complaint and resolved my issue. However, today’s topic is for those who have also experienced this issue and want to recover from it.
If you have done your SASSA status check and your payment is less than R370, you need to read this article for sure.
How to Resolve the Incorrect SASSA SRD Payment Deposit Issue?
If SASSA paid you less than R370, start with a phone call. Ring the SASSA call centre on 0800 60 10 11 and report the short payment. Only go to a SASSA office if the call centre tells you to.
Here are the steps to solve the incorrect SASSA grant payment receipt.
1) Check Your Bank Balance Status
First of all, you need to check whether your bank account is credited with the same amount or not. The official SRD grant payment is R370. If you have received less than R370, then you have to file a complaint.
2) Get Your Bank Statement
Get proof of what was paid in. A printed statement or a screenshot from your banking app is enough. Keep the date and the amount visible.
3) Visit SASSA Office
Click on our SASSA offices page to get all the office addresses in South Africa. Choose the nearest SASSA office to your location and schedule a visit. Once you are inside the office, you need to visit the help desk.
4) Describe Your Issue
Tell the SASSA officer sitting at the help desk that you have received an incorrect payment from SASSA. Show the proof with your bank statement and ask for the clearance of this issue.
5) Wait for the Complete Payment
Ask for a reference number for your query and write it down. SASSA does not publish how long a correction takes, so keep the reference and your proof of payment safe, and follow up on 0800 60 10 11.
What If My Remaining Grant Payment Stays Pending?
There is no published timeline for a correction. Keep checking your account and your SRD status. If nothing changes by your next payment date, phone 0800 60 10 11 again and quote your reference number.
If your next payment also does not include the missing amount, you should follow up with SASSA. Visit your nearest SASSA office with your complaint ID and the attested bank statement you provided earlier. Inform the officer about the pending amount and provide them with the necessary details.
If it drags on, phone the helpline again. Keep your reference number and your proof of payment until the money is in.
F.A.Q
Can I track my SASSA payment correction status online?
No. There is no online tracker for payment corrections. Follow up on 0800 60 10 11, or at a SASSA office if the call centre asks you to come in.
What should I do if I have lost my bank statement proof for an incorrect payment?
You should request another attested bank statement from your bank and resubmit it to SASSA.
Can I authorize someone else to report my incorrect SASSA payment?
Yes, you can authorize a trusted person with a signed letter and a copy of your ID.
Will SASSA send me an SMS for the corrected payment?
SASSA does not send SMS notifications for corrected payments; you should monitor your bank account.
Is there a deadline for reporting incorrect SASSA payments?
There is no official deadline, but you should report the issue as soon as possible to avoid delays.